-Our products are eligible for a refund or exchange within:
- 14 days of delivery date —the refund would take a couple of weeks to be completed
-Some products have exceptions and not eligible for refund or exchange:
- Boxers – Panties and Socks are not eligible for refund or exchange.
-Damaged, defective, or incorrect item received:
- If a product arrives and it’s defective, damaged, or incorrect (even if it has an exception), it is eligible for exchange or refund and may need to be returned.
-The Standard Returns Process for refund and exchange:
- Please contact us for support at online customer service – 01221972222- to initiate the return and we’ll walk you through the process.
- If the product isn’t included to an exception (Boxers – Panties and Socks), you must request your refund within 14 days of delivery of the item.
- In certain cases, such as defective, damaged, or incorrect products, you may be required to provide evidence of the issue, such as a photo or a video of the product was received. In all cases you will be required to return the item to receive a refund or exchange product.
- If you are required to return a product, you will be responsible for paying the return shipping fees, unless the cause of refund or return is defective, damaged, or incorrect product from our side.
- In refund case, once the product has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition, we’ll transfer your refund within any available E-wallets (VF Cash – We – Etisalat – Orange – etc.). Depending on your financial institution, refunds are processed within 48 hours – 72 hours of processing.
- In exchange case, once the product has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition, the exchange product will be shipped to your side within 5-7 days of delivery date of returned product.|
- Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
- Orders begin processing shortly within 24 – 72 hours after they’ve been placed, our customer service will contact you via phone call or WhatsApp conversation to confirm your order
(name-shipping address-products included description, color and size – total cost) and place any edits upon your request in confirmation process.
- Cancelled orders can’t be undone, if we didn’t receive answer to confirmation call from your side
within 3 work days from order date, we’ll have to cancel the order and you can place a new order later.